Protirus provide valued IT solutions to Corporate and Public Sector organisations across EMEA. The following case studies we hope will provide you with ideas and insights into how others have utilised our services. Partners can login to unlock additional detail on shared customers.

Wednesday, November 02, 2016

XVUE Remote Control

Overview
XVUE® controls remote users on-demand, monitors remote systems and receives alerts when they need maintenance. XVUE® is a stand-alone product and has full integration with Symantec’s Altiris solutions and is a quick and easy replacment for pcAnywhere.



Support Remote Users
Powerful tools increase team productivity
Multiple simultaneous remote sessions allow you to connect to multiple users at the same time.
Virtual queues of users let you specify which users a technician is able to view and support.
Transfer a session to a colleague to both support the same user.
Create technician groups to simplify management of many technicians.
Block user’s display and input to prevent them from interfering while you work.
Session logs, history and advanced logging allow you get historical support related information.
Multi-language, multi-locale support.

It’s Easy to Take full control of user’s desktop
  1. User clicks link for support.
  2. Notification pops-up to alert a technician.
  3. Technician starts chat and takes control.

  • Can elevate session to administrator privileges.
  • Full control including Windows UAC and Ctrl+Alt+Del.
  • Automatically reconnect after reboot.

Access Remote Computers
Connect to unattended computers
  • No Agent Required even works with internet connected devices.
  • No firewall, NAT, router or proxy issues - it just works.
  • Full control including Windows UAC and Ctrl+Alt+Del.
  • Automatically reconnect after reboot, even in safe mode.
  • Full access to system registry and services.
 
Monitor and Update Remote Computers
Continuously gather metrics
  • CPU and memory utilization allow you to easily see what resources are being used.
  • Continuously updating screenshots help keep track of remote machines without starting a session.
  • Identify processes utilizing the most CPU to find out which applications are making your customers wait.
  • Fetch and modify remote files and folders without starting a session.
  • View the hostname, LAN IPs and WAN IP, and MAC addresses.
  • Disk space across multiple drives helps identify when a disk is running low on disk space.
  • Receive alerts based on pre-defined thresholds, such as system offline or Anti-Virus no longer running.
Improve IT service levels
  • Fix IT problems before users even notice.
  • Diagnose the root cause quickly.
  • Detect warning indicators and prevent downtime.
  • Track stolen computers.
  • Monitor a user’s activity.

Simple to Install and Own
  • Just one server download for Windows.
  • Install server, inside or outside your network.
  • Quick firewall-friendly setup.
  • No compromises on security ensures safety and control.

Server Requirements
  • Windows XP or later, or Windows Server 2003 or later.

Remote Computer Requirements
  • Windows 2000 or later.
  • Mac OS X 10.5 or later on Intel.
  • 32bit or 64bit Linux.

Request a live demo and free trial of XVUE®.

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